(Supply and installation of solar panels, inverter and batteries)
This Warranty applies to the supply and installation of the Solar Panel Modules, Inverters, Batteries and Mounting supplied by Cyanergy Pty Ltd.
|Component||Min. Period of Warranty|
|Solar Panel Modules (manufacturing defects)||10 Years|
|Solar Panel Modules (regular performance)||25 Years|
|Mounting Frame||10 Years|
|Retailer Warranty for operation and performance||5 Years|
|*All warranty period counts from the installation date and please refer to the respective manufacturer’s warranty for Panel, Inverter and Battery.|
A standard minimum retailer’s warranty period of five years on the operation and performance of the whole solar PV system, including workmanship and products, applies to the customer by Cyanergy Pty Ltd. This warranty period is the minimum applicable to the service component of installation and all products (inverters, panels, electrical components etc.). Certain products, for example, panels and inverters, might have a warranty that exceeds five years and is covered by separate manufacturer warranties for the exceeded period.
The workmanship warranty covers any defects that arise from the workmanship in installing your solar panels and solar inverter at the premises specified in the solar system installation Agreement.
Cyanergy Pty Ltd will ensure that all complaints are acknowledged within 2 working days of receipt of complaint. Resolution will be sought within 10 working days of receiving the complaint. Sometimes, we might not be able to resolve a complaint within the time frames set out above. If that’s the case, we’ll contact you and explain the reason for the delay and give you a new time frame for resolution. Where the workmanship warranty applies, Cyanergy Pty Ltd will either (at it’s discretion and cost):
1. This Warranty will only apply to the original installation of the relevant Cyanergy Pty Ltd products and will immediately terminate upon the removal from the initial installation of such products.
2. This Warranty will no longer be valid if you fail to comply with all reasonable instructions of Cyanergy Pty Ltd in relation to the operation and care of the solar system.
3. The customer is eligible to undertake the repair/fix services of an appropriately skilled, trained & experienced technician. In such instances, the customer needs to properly communicate the nature of the job and qualification details of the electrician beforehand if the work is done within the warranty period.
4. A photovoltaic Solar Panel Module is not conforming with the Minimum Power Output Warranty, Cyanergy Pty Ltd may at its sole option, use re-manufactured, refurbished or new parts when repairing or replacing a photovoltaic Solar Panel Module, to bring the aggregate power output to the level required by the Minimum Power Output Warranty. The solar panels removed under this condition will become the property of Cyanergy Pty Ltd.
This Warranty will not apply for:
For any claims or questions in relation to this Warranty please contact:
Please retain your sales documentation, as this should be produced to validate a warranty claim.